Once you receive the letter with your interview appointment, if it does not work for you we can now see what to do about it to change it.
First, read the letter carefully, and if your letter is like mine, there will be a brief sentence in the first paragraph indicating to write a letter to the office explaining why the change of date. The address of the office will be written at the end of the letter.
If there is no such indication you can call the number you find on the letter, it should be (800) 375-5283. However, it is not the direct phone number to the office, and they ask for a whole month to make sure the office receives the message. Thus, I would still write a letter to the office.
In the letter, mention your Alien number, the receipt number associated to the case, and the date in which the case was received (all these numbers should be in the header of the letter, in a rectangle). Besides you can add the explanation of why you cannot assist and have to change the date.
One more recommendation would be to send the letter with a tracking system to ensure the letter arrives to destiny.
Once they receive it you can check the status of your case as explained here or calling (800) 375-5283, for which you will need the receipt number.
Finally you will receive another letter with a new appointment.
That simple.
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